Technical support

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Frequently Asked Questions

• 1. I got the error message when starting the software: "The application has failed to start because the application configuration is incorrect."

  Try to install Microsoft Visual C++ 2005 Redistributable Package

• 2. Under Windows Vista/7 I've got the message like "Display driver stopped and has recovered" and CUDA is not working.

  Please run the file driver-timeout.reg from the folder where you installed the software and reboot. You also may read the article

• 3. What are the difference between Local and Distributed versions?

  Local version can take advantage of home PCs up to 4 processors/cores. Distributed version could be used in Local Area Networks or Internet using the power of hundreds clients.

• 4. The software tries to connect to server and doesn't start.

  Unfortunately, this is a common problem of your antivirus or firewall. Kaspersky and AVG are known to block connections, as well as some other tools. Please try to temporary disable your anti-virus, or put Parallel Password Recovery into its exceptions. If this not help, try to temporary uninstall your anti-virus.

• 5. The recovery speed is extremely slow.

  This also can be caused by your anti-virus or anti-malware. MS Securiry Essentials can slow down your PC. Please try to add "cpu-client.exe" and "gpu-client.exe" into run-time check exception.